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FAQ
1) What is Silver Bells’ Money Back Guarantee for Freshness?
At Silver Bells, all our hampers are fully backed by our Cash Back Guarantee for Freshness & Quality on every food item. Silver Bells guarantees a 5 times refund on the retail value of any spoilt food item, or up to 50% of the hamper selling price, whichever is lower. The validity of this guarantee is valid within one month from date of delivery. To lodge a complaint for items spoilt or expired , be sure to keep the item with its original packaging . Call our customer service so we can arrange to have the spoilt item recollected and the reimbursement will be forwarded as soon as possible.
2) What sort of gifts can you find on Silver Bells?
At Silver Bells we provide you an amazing array of creative floral designs, stylish gift packages evergreen pyramid hampers and traditional food baskets for all sorts of occasion. We also welcome inquires from corporate clients with custom gift requirements. You may choose to email us or call for our Customer Services Department at 03 – 7983 8555 for further information.
3) How to order from Silver Bells?
There are a few ways to order
4) How long does it take for my order to be processed?
To protect our customers from potential fraud, our customer service personnel are trained to verify and confirm your orders via telephone or email before it is finally processed. This practice is regardless of our customer's payment method. Our standard processing time is as follow;
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On the same day if your order is received during office hours(9am till 6pm)
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The next following workday if your order is received after our working hours, weekends and public holidays.
5) Can my gifts be delivered immediately on the same day after making my order?
All though extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 03-7983 8555 and quote your order to our customer service and we will try to have it arranged for immediate delivery.
6) What happens when the recipient is not home to greet Silver Bells' deliveryman?
During such an event, our delivery man will take on any of these few actions;
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He will leave a note informing on his unsuccessful visit. This note will have a phone number whereby the recipient can call to rearrange another time of delivery.
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He will leave the gift with either a reliable work-mate or neighbour whom is able to receive on behalf. He will also leave a note to inform your recipient on who have accepted the gift on their behalf.
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Only when instructed; we will first call the recipient to arrange for a convenient delivery time.
7) Is what I see, what I get?
Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, Silver Bells reserves the right to substitute your order with another item/product which is of equal or higher value. Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supply for certain kinds and colour of flowers are not always available as it depends highly on season and the condition during harvest.
8) Are the prices I see fixed throughout the year?
Yes, except during Valentine's Day, Mother's day and certain holidays whereby prices of flowers are subject to market price fluctuation. During such times, Silver Bells will advise on the new revised price structures.
9) Can I order in advance?
Yes. But we only accept orders one month ahead of actual delivery date and this only apply to non seasonal gifts. Valentine's and Mother's day gifts are not applicable as prices during these holidays are influenced by market price fluctuation.
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